Forgot your logon credentials?

Forgot User ID / Passcode?

In case you forgot your User ID or Passcode, visit the Login page of 1bank Internet Banking or download the BOC App and click on the “Forgot User ID / Passcode?” link.

Click here and follow the below steps to create your Passcode or recover your User ID:

  • Step 1: Select “Next” to proceed to the next step
  • Step 2: Enter your ID number or Passport Number and your mobile number or email address. Depending of your choice (email or mobile number), you will receive a verification code. The data entered, must be the same as registered in the Banks’ system.
  • Step 3: Enter the verification code received on your mobile phone or email address (depending of your choice on step 1).
  • Step 4: Enter your date of birth and one of the following:
    The last 6 digits of any connected accounts on your 1bank subscription or
    The last 6 digits of any of your cards.
  • Step 5: Select the subscription for which you wish to create Passcode. In case you have selected this option to recover your USER ID, at this step you can view the number and select “Logout” to exit the procedure.
  • Step 6: Create and confirm the new Passcode
  • Step 7: The new Passcode has been created
First Time Login for New Subscribers

After the opening of your 1bank subscription, an SMS message with your User ID will be sent to your registered mobile number. Visit the login page of 1bank Internet banking or download the BOC App and select “First Time Login for new subscribers” link to create your own Passcode.

To create your Passcode, follow the below steps:

  • Step 1: Accept 1bank Terms & Conditions
  • Step 2: Enter your ID number or Passport Number and your mobile number or email address. Depending of your choice (email or mobile number), you will receive a verification code. The data entered, must be the same as registered in the Banks’ system.
  • Step 3: Enter the verification code received on your mobile phone or email address (depending of your choice on step 1).
  • Step 4: Enter your date of birth and one of the following:
    The last 6 digits of any connected accounts on your 1bank subscription or
    The last 6 digits of any of your cards.
  • Step 5: Select the subscription for which you wish to create Passcode
  • Step 6: Create and confirm the new Passcode
  • Step 7: The new Passcode has been created
Unlock your subscription (self service)

In case you enter 3 consecutive times wrong static Passcode your subscription is automatically locked. However, you are given 3 more tries to enter the correct Passcode in order to follow a simple and secure procedure to unlock your subscription by yourself (self-service).

The option is offered for Individual and Business Subscribers, only if you are using static Passcode to login to 1bank. In case of “sign on” with Digipass, the self unlock procedure is not available.

If you enter 6 times wrong static Passcode to login in 1bank, then your subscription is locked. In order to unlock and enable your subscription again, you can select the “Forgot User ID / Passcode?” link, on the login page of 1bank Internet and Mobile Banking to unlock your subscription and create a new passcode.

SMS Digipass & Digipass App 1bank new Digipass, for convenience and enhanced security More
Need more information?
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  • Calling from abroad +35722128000
  • Service hours
  • Monday to Friday, 07:45 until 18:00
  • Saturday and Sunday 9:00 until 17:00
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