Fitbit Pay

Now you can pay with your Fitbit

Yet another easy way to pay, that allows you to make contactless transactions from wherever you are, without carrying your wallet, cash, cards or phone with you.

If you want to make fast, easy and secure payments with Fitbit Pay,  the only thing you have to do is add your Visa card to your Fitbit device - compatible tracker or smartwatch

...and you are good to go.

How do you set up Fitbit Pay?

Setting up Fitbit Pay is a very simple process.

Before you start, download the latest version of the Fitbit app on your smartphone, and make sure your Fitbit device is fully charged.

  1. Open the Fitbit app on your phone and go to your Fitbit device settings.
  2. Tap Fitbit Wallet and follow the instructions to add your card.
  3. If you haven’t created a PIN code for your watch, you will be asked to set one
  4. Enter your card details.
  5. Read and accept the Terms and Conditions.
  6. Enter the One Time Password (OTP) sent by SMS to your mobile phone.

Once the process is completed, Fitbit Pay will sync the activated card to your Fitbit device.

Make payments with Fitbit Pay

Now you are ready to complete your transactions in an instant with Fitbit Pay, and make your everyday life easier. The payment process is explained below.

  1. On your Fitbit device, enter the 4-digit pin once and it will remain activated for 24 hours or till the time you take off the Fitbit device from your wrist.
  2. With just a press of a button and tap, you can make your payment by placing your watch near the card reader terminal.
  3. After making a payment, you will receive confirmation on your watch and a push notification on your phone, with details concerning your transaction.
  4. You can monitor all your recent Fitbit Pay purchases and manage your cards through the app.

** You can use FitbitPay anywhere you see the contactless symbol.

Managing your cards

Manage your cards from either your Fitbit app or Fitbit device

Add or remove cards and set menu defaults from the app dashboard

Keep track of your latest spending from the app

Store up to 6 cards

Your transactions are secured

Your card number

is always kept private and never stored on Fitbit Pay or shared with merchants.

For added safety,

using Fitbit Pay watch requires authentication with your personal smartwatch PIN.

Real time purchase alerts

keep you consistently updated about your card account.

Frequently Asked Questions

GENERAL


What is Fitbit Pay?

Fitbit Pay is an easy and secure way to make your everyday contactless payments with your BoC cards using your Fitbit device that supports Fitbit Pay.

What devices can I use for Fitbit Pay?

Fitbit Pay is included in the Fitbit App. The app is available in both app stores, App Store for iOS devices and Play Store for Android devices. Fitbit devices can be paired with iOS and Android smartphones through the Fitbit App.

For a list of Fitbit devices that are compatible with Fitbit Pay, please follow the link https://help.fitbit.com/articles/en_US/Help_article/2236

Is there a charge for using Fitbit Pay?

No. Bank of Cyprus doesn’t charge customers to set up Fitbit Pay or to use it.

What is a Device Account Number?

A Device Account Number is a unique number, assigned to your physical card when it is registered for Fitbit Pay. It is used to make secure purchases in stores.

Can I register any BOC cards for Fitbit Pay?

Currently only VISA BoC debit, credit cards or prepaid cards can be registered for Fitbit Pay.

Can I add multiple cards to my Fitbit device? Can I add my card at multiple Fitbit devices?

Yes, you may add up to 6 cards to your Fitbit Pay wallet and add your card to multiple Fitbit devices.
For more details follow the link https://help.fitbit.com/articles/en_US/Help_article/2236

Adding Cards

How do I add a BoC card for Fitbit Pay to my Fitbit device?

The steps are very simple for adding a BoC card for Fitbit Pay! Open ‘Fitbit App’, select your watch device and then the Wallet and just follow the onscreen instructions to add your card. For more details follow the link https://help.fitbit.com/articles/en_US/Help_article/2236
Note that if you want to register more cards for Fitbit Pay in each device, you need to repeat the same steps as described above.

What is a PIN?

A PIN is a 4-digit security personal identification number which you will setup for Fitbit Pay and will be used during payments.

I haven’t received my new physical card yet. Can I add it for Fitbit Pay anyway?

No, in order to add a card for Fitbit Pay, you must first have the physical card in your possession. The physical card must first be activated.

I am not receiving the OTP or my OTP has expired, what should I do?

In case you cannot complete the verification of your added card or you are not receiving the OTP or the OTP expired before entering it, you may contact 1bank Call Center at 800 00 800 or +357 22 128000 from abroad. Alternatively, you can try again by deleting the card and adding it again.

How can I delete a card from a Fitbit device?

If you want to delete a card from a Fitbit device, follow the instructions included in the link
https://help.fitbit.com/articles/en_US/Help_article/2236
Now, if you changed your mind after you have removed a wallet card, there is no problem. You can register it again following the same procedure. Note that it will be given a new Device Account Number.


Payments

Where can I use Fitbit Pay?

You can use Fitbit Pay to make contactless payments at merchants wherever you see the contactless symbol.

Do I need to enter my PIN every time I make a payment using Fitbit Pay?

No, you just enter it the first time and as long as you wear the watch it will last 24 hours so you can make various of payments.
When you remove the watch from your wrist, you must enter the PIN again on the first transaction.

Does Fitbit Pay show my transactions?

You’ll be able to see the last 3 transactions per BOC card made using Fitbit Pay by tapping on the added card and scrolling up.

Can I make contactless payments without internet connection?

Yes, you can make contactless payments without internet connection.

Do I need to have my mobile device nearby to use Fitbit Pay?

No, you don’t need to have your mobile device nearby to use Fitbit Pay.

How do I know about the results of my payment?

Even though your Fitbit device always shows that the transaction is successful after approaching it near the POS, the transaction is sent for processing and the results of the payment appear on the merchant’s POS terminal screen and the receipt printed by the terminal.

I added more than one card for Fitbit Pay. How do I choose which one to make a payment with?

The first card you add to Fitbit Pay becomes your default card. In case you want to make payment with another card, you just scroll down and the image of the next card will appear.

I noticed that the receipt from the POS terminal displays a different card number from the Fitbit Pay card number.

The receipt from the POS terminal displays the Device Account Number which will be used for your wallet payments.

Do the transactions performed through Fitbit Pay at Antamivi merchants earn antamivi points?

All transactions made through Fitbit Pay at merchants that participate in the Antamivi scheme earn points as if they were performed with a physical card. Exceptions may apply therefore visit www.antamivi.com.cy for more details.

Will I start earning Antamivi points the same day I add a card for Fitbit Pay?

Yes, with the difference that the transactions performed on the day of the enrolment of the card, will get the Antamivi points the following day or the latest when the transaction is processed by the Bank. The important thing is that you will not lose any points!


TROUBLE SHOOTING

The physical card for which I have activated a wallet card has been lost/stolen/not received/ cancelled for fraud reasons. What should I do?

Contact 1bank Call Center at 800 00 800 or +357 22 128000 from abroad in order to report the loss/theft. Your physical card will be replaced and soon after we will also update your added card in Fitbit Pay and make it available for payments.

The physical card for which I have activated a wallet card has been renewed. What should I do?

You don’t need to do anything. When your physical card is renewed we will also update your added card in Fitbit Pay in order to continue making payments.


What if my Fitbit watch is lost or stolen?

If your Fitbit watch is lost or stolen:
You can delete your card from Fitbit Pay via the Wallet section of the Fitbit App. More details are included in the link https://help.fitbit.com/articles/en_US/Help_article/2236, or Contact 1bank Call Center at 800 00 800 or +357 22 128000 from abroad

What happens when I replace my Fitbit watch?

You should restore the default settings on your Fitbit watch, in order to erase personal data and delete the cards from your Fitbit Watch. You will then need to follow the same procedure to add your card(s) to your new Fitbit device in Fitbit Pay.

Where can I find more detailed information regarding Fitbit Pay?

For more information please visit https://www.fitbit.com/us/technology/fitbit-pay and Fitbit Support Center https://help.fitbit.com/articles/en_US/Help_article/2236 in the Fitbit website.

 

Terms & Conditions
Bank of Cyprus uses cookies on this website aiming to improve your online experience. To accept cookies continue browsing as normal.