Security Questions

New security authentication method introduced by 1bank

General

Bank of Cyprus places the security and confidentiality of your online banking activities through the 1bank digital service channels, at the top of its priorities. To achieve that, a number of measures are already in place to ensure that you can conduct your online activities safely and securely by following the relevant security obligations.

Towards that end, 1bank introduces an additional authentication measure, the “Security Questions”. 

More specifically, as of October 2017 you will be required to respond upon login to 1bank (Internet & Mobile Banking), to a set of personal “Security Questions.”   At any given time and upon login or upon authorization of another transaction in 1bank, you may be asked to provide the response of your choice to the Security Questions.

In case you maintain more than one 1bank subscriptions (User IDs), you will be required to respond only once. 

Please read carefully the information provided below on data collection:

Data Collection – Responding to Security Questions

During login to the Internet or Mobile Banking, you will be asked to follow the below procedure for responding to Security Questions.  

Step 1: Check your contact information

In this step, you need to ensure that your registered mobile number and/or email are correct and if necessary update them through the 1bank Call Centre before proceeding to step 2.

Step 2: Respond to Questions

You will be shown twelve (12) questions, in two groups. You will need to respond to two (2) questions from Group A and two (2) questions from Group B.

Important tips about your responses:

  1. Group A includes questions that require a single-word response. Alphanumeric characters are accepted in your response (i.e. both alphabetic characters and/or numbers are acceptable)
  2. Group B includes questions that require numeric responses. You need to respond with a number without decimals
  3. In general, your responses should be maximum of 35 characters, without spaces and/or special symbols
  4. You may respond in Greek, English, Russian or Chinese
  5. It is important to remember your answers and the language used
Step 3: Choose a verification method

In this step, you will need to choose a method for verifying your responses. There are three available methods to choose from. Each method is available subject to the below conditions in parentheses:

  1. Verify using Digipass One Time Password (provided that you own an active Digipass)
  2. Verify using a Verification Code sent to an email (provided that you have a registered and valid email with the Bank)
  3. Verify using a Verification Code to be sent to your mobile number (provided that you have a registered valid mobile number with the Bank)
Step 4: Confirmation

In this step, you will need to review your responses and chosen verification method. Click on “Confirm” button to complete the procedure or select “Back” button to make any updates you wish.

If you forget the responses provided

In case you want to update your responses of the “Security Questions”, either because you have forgotten them or because you prefer to provide other responses, you may contact the 1bank Call Centre to RESET your responses.

You can also RESET the responses to the Security Questions on your own, through our Internet & Mobile Banking. This is available under the option menu “Settings” and provided that you own an active Digipass.

Once RESET is complete, you will be required to repeat Steps 1 to 4 as described above. 

Need more information?
  • 800 00 800
  • Calling from abroad +35722128000
  • Service hours
  • Monday to Friday, 07:45 until 20:00
  • Saturday and Sunday 9:00 until 17:00
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