Card Management - PIN Re-issue

Option through which you can request the  activation of a card, replacement of a card or re-issue of a card PIN.

General information

  • Activate card is available for all the user's cards which are pending activation prior to their usage. Αctivate card is available for new cards (excluding Prepaid και Internet Cards).  Activate card is not available for card renewals or card replacements.  
  • Card Replacement is available for:
    • All user's valid cards
    • Cards with no arrears (credit cards)
  • Card replacement due to early renewal is available only for cards expiring within the next 3 months.
  • Card replacement is free of charge
  • The new card will be sent to the branch of your choice, excluding Internet and Prepaid cards, which are sent to the address maintained by the Bank. If this is an overseas address, the new card will be sent to your branch
  • The ΡΙΝ will be sent to the address maintained by the Bank

Process – Applicable for Full Version:  

Card Replacement process

  • Action: Select Card Replacement
  • Reason: Select if you wish for Early Renewal or if the card replacement is due to Damaged Card.
  • Card: Select one of the cards displayed
  • Delivery: Select the branch you would like the new card delivered to
  • Submit:  Click to submit the request
  • Confirm: Click to confirm the transaction
  • Transaction Number: The system returns a message on the top part of the screen containing the status of the transaction. Click on the Transaction Number to view the details of the transaction. 

PIN re-issue process

  • Action: Select Card PIN Re-issue
  • Card: Select one of the cards displayed
  • Submit:  Click to submit the request
  • Digipass Code: Enter a digipass code (if required)
  • Confirm: Click to confirm the transaction
  • Transaction Number: The system returns a message on the top part of the screen containing the status of the transaction. Click on the Transaction Number to view the details of the transaction. 

 

Activate Card process

  • Action: Select Activate Card 
  • Card: Select one of the cards displayed
  • Submit:  Click to submit the request
  • Digipass Code: Enter a digipass code (if required)
  • Confirm: Click to confirm the transaction
  • Transaction Number: The system returns a message on the top part of the screen containing the status of the transaction. Click on the Transaction Number to view the details of the transaction. 

 

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