Direct Debits - Details

Option through which you can manage existing Direct Debits. For credit cards you can also amend and delete Direct Debits.

General Information

  • To open/amend a new Direct Debit for Authority/Organisation utility bill payments, you need to contact each organisation separately
  • The amendment/deletion of Direct Debit is only available for credit cards. Any amendments/deletions will be applicable on the date of the issuance of the next card account statement, not on the date of the amendment

Process

  • Account: Select accordingly
  • Order Number: Click to see more information about the Direct Debit

Process for the Amendment of Direct Debit 

  • Amend: Click to change the details of the order
  • Installment: Select whether you wish for Full Settlement (repayment of the total amount due) or Minimum Installment (the minimum payment from the total amount due)
  • Order Status: You can change the status of an order from Active to Inactive and vice versa
  • Submit: Click to submit the transaction 
  • Digipass Code: Enter a digipass code (if required)
  • Confirm: Click to confirm the transaction
  • Transaction Number: The system returns a message at the top of the page, with the transaction status.  Click on the transaction number to view the specific transaction details

Process for the Deletion of a Direct Debit

  • Delete: Click to delete a Direct Debit
  • Submit: Click to submit the transaction 
  • Digipass Code: Enter a digipass code (if required)
  • Confirm: Click to confirm the transaction
  • Transaction Number: The system returns a message at the top of the page, with the transaction status.  Click on the transaction number to view the specific transaction details

 

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