Accounts - Stop Payment

Option through which you can cancel the payment of a single cheque or a range of cheques.

Important information

  1. The transaction is available:
  • Only for cheques that have not been presented for payment

      2. Full access to the corresponding account is required
      3. For cancelling cheques that are not continuous or that do not belong to the same chequebook, separate requests must be submitted

Process – Applicable for Full Version

  • Account: Select accordingly
  • Cheque Number/Range: Enter the specific cheque number in the first field in order to proceed with the transaction.  Alternatively, you can enter a range of cheques (from/to).  The cheque number has to be 8 digits
  • Cancellation Reason:Select accordingly
  • Reason: The field is shown when “Other Reason” is selected in Cancellation Reason. Enter the additional information accordingly
  • Submit: Click to submit the transaction 
  • Digipass Code: Enter a digipass code (if required)
  • Confirm: Click to confirm the transaction
  • Transaction Number: The system returns a message at the top of the page, with the transaction status.  Click on the transaction number to view the specific transaction details

 

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