Messages

Option through which you can exchange messages with the Bank, in a secure environment.

Important Information

  • Depending on its content, every message received, is handled by the appropriate department of the Bank
  • Messages can be sent for:
    • More information regarding the products/services of the Bank
    • Clarifications about various issues with bank accounts
    • Comments and suggestions for service quality / processes
    • Communication with your responsible branch
  • The Messages cannot be used for giving instructions for financial transactions
  • Write your messages in the Greek or English languages

How to send a message

  • Click on . Alternatively, you can click on the New Messages link on the top part of the screen
  • Select tab New Message
  • Subject: Enter the subject of your message
  • Message: Type the message you want to send
  • Select File: Optionally select file from your pc. Click on upload to attach the file in your message.  The file name, for being acceptable for uploading, must be in Latin characters and/or numbers and/or basic symbols.
  • SendMessage: Click to send the message to the Bank.  Once sent, the message appears in the Sent tab

Inbox

  • Inbox: All messages received from the Bank are displayed in this tab
  • Status: The status of the message is displayed (whether it is read it or not)
  • GetMessages: Click to receive any pending messages from the Bank
  • : Click to open and/or save on your pc any attachments of the message
  • Subject: Click on the subject of the message (link), to read its content
  • Reply: Click to reply to the message
  • Message: Enter the content of the message
  • Select File: Optionally select file from your pc. Click on upload to attach the file in your message. The file name,  for being acceptable for uploading, must be in Latin characters and/or numbers and/or basic symbols
  • Sendmessage: Click to complete the reply process

Other options

Choose any message in the Inbox/Outbox and click on Delete to delete the message from the list.

Notices

  • Notices: This tab contains all informative or important messages sent from time to time by the Bank
  • Noticesusually concern system upgrades, new services/products, security issues and other important announcements
  • Subject: Click on the Subject of the Notice to see its content
  • Reply: Click if you wish to send a reply to the Bank regarding the Notice you received. Follow the same process as described in the How to send a message section.
Bank of Cyprus uses cookies on this website aiming to improve your online experience. To accept cookies continue browsing as normal.