SMS Digipass

Aiming to offer its’ customers convenience and enhanced security in performing electronic transactions via 1bank, Bank of Cyprus is launching a new digipass “soft” device, the “SMS Digipass”.

General 

With the usage of a One Time Password (OTP) on your mobile phone you can easily and conveniently verify the authenticity of  money transaction which you perform through any of the 1bank channels. With the SMS Digipass, an OTP is generated specifically for each of your transactions, taking into consideration basic transaction data, such as: the type of transaction, the beneficiary’s account, the currency, the amount etc.

More specifically, following the purchase and activation of your SMS Digipass, upon submitting each of your transactions through any of the 1bank channels, if the transaction requires the usage of an OTP, you will receive an sms message on your mobile phone number (the phone which is maintained in the Bank's records). The message contains the OTP and the basic data of the transaction (the basic data is the proof that the OTP you have received is associated to your transaction). You must then enter this OTP in your transaction, to complete it.

Note: Due to the sms message being sent via sms, in case the Bank does not maintain the correct mobile phone, you should arrange to  correct it through  any Bank Branch, by calling the Call Center or through the Internet and Mobile Banking (the transaction requires the use of Digipass).


Characteristics and benefits of the SMS Digipass

  • It is used for financial transactions (transfers, payments etc.). Cannot be used for login to 1bank Internet or Mobile banking or for instructions sent by fax.

  • The OTP provided is unique per transaction and is generated by taking into consideration basic transaction data, which offers enhanced security for your transactions through 1bank.

  • Due to the enhanced security it offers, if you apply for an SMS Digipass through a paper application, you will benefit by the increased daily transaction limits.

  • The OTP is sent via sms to your mobile phone number which is maintained in the Bank records. Therefore, you are not requiredto carry with you any specific device as with conventional hardware Digipass. 

  • Apart from the ease of use,  the new Digipass does not require replacement due to battery depletion or deterioration/damage of the display etc., as with conventional digipasses

 Αpplication and Activation of SMS Digipass

  •  To benefit from the increased daily transaction limits proceed with a paper application for an SMS Digipass
  •  For the application click here

Alternatively, you can apply through 1bank Internet or Mobile Banking, via option «Settings > Digipass Management > Apply for New». The option is available provided you already have a Digipass assigned to your current subscription.  With the purchase of a new SMS Digipass via Internet or Mobile Banking, your access rights and your maximum daily transaction limits will not change.  Should you wish to change your transaction limits, you need to submit a paper application form.  

Note:  If you already own an SMS Digipass which is assigned for use to any of your other subscriptions, you do not need to purchase an additional one. You may assign that SMS Digipass for use to your current subscription, either by contacting the Call Centre at 800 00 800 or + 357 22 128000 (if calling from abroad), Monday – Friday, 7:45 – 20:00, or through 1bank Internet or Mobile Banking via option ‘Settings > Digipass Management > Activate / Switch Usage’.

  • To Activate the SMS Digipass and  be able to use it as default to your subscription, contact the Call Centre at 800 00 800 or + 357 22 128000 (if calling from abroad), Monday – Friday, 7:45 – 20:00.

Alternatively, if the purchase is done through 1bank Internet or Mobile Banking, you can proceed with activating the Digipass via option ‘Settings > Digipass Management > Activate / Switch Usage’.

Note:  Once you purchase and activate an SMS Digipass, it automatically becomes the default for your current subscription. At anytime, you can request to switch to another digipass you own.  You can do this either by contacting the Call Centre or via 1bank Internet or Mobile Banking, option ‘Settings > Digipass Management > Activate / Switch Usage’. Existing access and daily transaction limits applicable to your subscription will not change.

Instruction for Use

  • Connect to Internet or Μobile Banking, complete your transaction and click on “Submit” or if you wish to perform a transaction through the call centre provide the details to the call centre agent.
  • You will receive an sms message on your mobile phone number which will include the OTP and the basic transaction data.
  •  Enter the OTP on your screen and click on Confirm or provide the OTP to the agent, if the transaction is executed via the Call Centre.
  •  Repeat this process each time you carry out a new transaction.

For the demo video, click here

For more details about the use of SMS Digipass, refer to the SMS Digipass User Manual.

CONTACT US 800 00 800 / (+357) 2212 8000 EMAIL US