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Function for 1bank subscription unlocking (self-service)

Aiming to improve our subscribers’ experience (24h x 7d), we have implemented a new function, from which you can proceed with subscription unlocking by yourself (in case of subscription deactivation).

More specifically, if you have locked your subscription, due to 3 consecutive incorrect attempts to enter Passcode, you are able to unlock the subscription on your own through Internet and Mobile Banking (self-service).

The new function is available

  • 24 hours x 7 days

  • For Individual and Business Subscribers

  • Either you own a Digipass or not

  • Only if you are using a static Passcode to login in 1bank. In case of “sign on” Digipass (Digipass 550, 320 or Digipass App) the unlock function is not available.

  • You must remember and enter the correct static Passcode in order to be able to use this function

The new function is NOT available

  • If you enter 6 times wrong static Passcode for login to Internet Banking / Mobile Banking / QuickPay / Interactive Voice Response channels

  • If you are using a  Digipass with “Sign on” option

How it works

In case you have entered 3 times wrong Passcode for 1bank login to Internet Banking, Mobile Banking, QuickPay or Interactive Voice Recognition, then your subscription is automatically locked and you are given 3 more tries to enter correct Passcode in order to unlock your subscription by yourself (self-service.  At the 6th incorrect attempt, the unlock function will be unavailable and you must contact the 1bank Call Centre in order to unlock your subscription.

In case you have forgotten your access codes, you can contact our Customer Service Agents between 07:45 and 20:00, Monday to Friday:

  • 800 00 800
  • +357 22 128000 from abroad

or visit any of our branches to receive a new Passcode (for individuals only).

CONTACT US 800 00 800 / (+357) 2212 8000 EMAIL US