Client Terms and Conditions

How to find the terms that relate to your service

The terms of your Agreement will set out your client categorisation (i.e., as a retail client, a professional client or an eligible counterparty) and the services provided by the Bank. Depending on your client category and the services being provided, different Investment Services Documents will apply, as set out in the table of services below.

If you are an existing client of the Bank, updated copies of your Investment Services Documents (as amended from time to time) will be posted here.

Client Categorisation Service Applicable Investment Services Documents
A B C D E
Retail  Investment Services x x x    
Retail  Custody Services x   x    
Professional  Investment Services  x x x    
Professional  Custody Services x   x    
Eligible Counterparty  Investment Services  x   x    
Eligible Counterparty  Custody Services  x   x    

Key:

   x   Applicable
  Check eligibility
  Not Applicable


Investment Services Documents

A:  Conflicts of Interest Policy 
B:  Order Execution Policy 
C:  Inducements Policy
D:  Investor Compensation Fund 
E:  Deposit Guarantee and Resolution of Credit and Other Institutions Scheme (DGS)

Details of our costs and charges will be provided with your Agreement, but you can also obtain a copy from your branch or by calling us.

The information on this site is provided to existing and potential clients, wishing to receive general information on investment and related ancillary services offered by the Bank. This information is subject to change from time to time by the Bank, in accordance with the terms and conditions of your Agreement. Clients are advised to regularly visit the Bank's website to obtain the updated information.

It is important to read and understand the information provided in both your Agreement and the Investment Services Documents on this site. You should obtain such legal, investment and other advice as you consider appropriate in relation to such information and its effect on your Agreement, or any future Agreement, with the Bank, as appropriate. 

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